At Forged Collectables, we take care to pack your order so it arrives safely. If you have a question or something isn’t right, contact info@forgedcollectables.com.au with your order number.

Shipping

We ship within Australia and New Zealand. Available shipping options and charges are shown at checkout.

In-stock orders are normally dispatched within 1–3 business days, excluding weekends and public holidays. As a small family-run business, we currently dispatch orders twice a week.

Delivery time is additional to processing time and depends on your location and the shipping service selected. Delivery estimates are a guide, rather than a guaranteed arrival date. Tracking details will be provided where the selected service includes tracking.

Preorder and made-to-order products follow the estimated dispatch times shown on their product pages.

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible so we can try to correct it before dispatch.

If your order is delayed, missing or arrives damaged, contact info@forgedcollectables.com.au with your order number so we can investigate and help resolve the issue.

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible so we can try to correct it before dispatch.

If your order is delayed, missing or arrives damaged, please contact us so we can investigate and help resolve the issue.

Preorders

Preorder products are identified on their product pages, together with their estimated dispatch timing and any specific preorder terms. Dispatch is when your order leaves us; delivery requires additional transit time.

We will keep you informed of material changes to preorder timelines. You may cancel a preorder before dispatch for a full refund, including shipping charges attributable solely to the cancelled items. No cancellation or restocking fee applies.

Change-of-mind returns

If you change your mind, contact us within 14 days of delivery to arrange a return. Items must be unused, in their original packaging and in saleable condition.

A 10% restocking fee, calculated on the price paid for the returned items, will be deducted from your product refund. You are responsible for return postage, and original shipping charges are not refundable for change-of-mind returns.

Please contact us before sending anything back so we can provide the return address and instructions.

Faulty, damaged or incorrect items

If an item is faulty, damaged on arrival or different from what you ordered, contact us with your order number and a description of the issue. Photos, where practical, can help us assess the problem.

Our products come with guarantees that cannot be excluded under Australian Consumer Law. For a major failure, you are entitled to choose a refund or replacement. For other failures, we will provide the remedy required by law.

The 14-day change-of-mind limit, original-packaging requirement and restocking fee do not apply to consumer guarantee claims. We will cover reasonable return postage costs where legally required.

Nothing in this policy excludes or limits your rights under applicable Australian or New Zealand consumer law.

Refunds

Once a returned item has been assessed, we will confirm the outcome and any refund due. Refunds are issued to the original payment method unless otherwise agreed. Your bank or payment provider may take additional time to credit your account.

Contact

Forged Collectables
ABN: 54 961 751 273
Email: info@forgedcollectables.com.au