Who is Forged Collectables?

We’re a family-run Australian business built on a longtime passion for collecting trading cards and pop culture. Our goal is to offer quality, affordable accessories to help you protect, store and display your collection.

Where do you ship?

We currently ship within Australia and New Zealand. Available shipping options and costs are shown at checkout.

When will my order be sent?

In-stock orders are normally dispatched within 1–3 business days, excluding weekends and public holidays. As a small family business, we currently post orders twice a week.

Preorder and made-to-order items follow the estimated dispatch times shown on their product pages. Delivery time is additional to dispatch time.

How do I track my order?

Use the View your order link in your order confirmation email, or sign into your customer account and select your order.

If your shipping service includes tracking, the tracking details will be available once your order has been dispatched and the details have been added.

What does preorder mean?

A preorder lets you purchase a product before it is available for dispatch. Payment is collected at checkout, and the estimated dispatch timing is shown on the product page.

Please read the product’s preorder terms before purchasing. We’ll keep you informed if the estimated timeline changes.

Can I cancel a preorder?

Yes. You can cancel your preorder at any time before dispatch for a full refund, including shipping charges attributable solely to the cancelled items. No cancellation or restocking fee applies.

Email info@forgedcollectables.com.au with your order number.

Can I change my delivery address?

Contact us as soon as possible if you need to correct your address. We’ll do our best to update it before dispatch, but changes may not be possible once your order has been sent.

Do you accept returns?

For change-of-mind returns, contact us within 14 days of delivery. Items must be unused, in their original packaging and in saleable condition.

A 10% restocking fee applies. You’ll need to cover return postage, and original shipping charges aren’t refundable for change-of-mind returns.

These conditions do not apply to consumer guarantee claims. Please see our Shipping & Returns Policy for full details.

What if my order arrives damaged or something is wrong?

Email info@forgedcollectables.com.au with your order number and a description of the issue. Photos, where practical, can help us assess the problem.

We’ll work with you to resolve it and provide the remedy required under applicable consumer law.

How do I know whether an accessory will fit my collection?

Check the product description for dimensions and compatibility details. Card sizes, sleeves and storage formats can vary, so please contact us before ordering if you’re unsure.

How can I contact you?

Email info@forgedcollectables.com.au with your question. If it relates to an existing order, include your order number so we can help you more easily.